Paying securely with Flatshare Ltd
Our credit/debit card payments are handled securely by WorldPay, part of the Royal Bank of Scotland Group.
We accept the following cards:
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Returns & Refunds policy
Legal compliance This returns and refunds policy is in accordance with The Consumer Protection (Distance Selling) Regulations 2000.
Your rights as a consumer In accordance with the law, you have a 7 day 'cooling off' period in which you have the right to cancel your purchase of any physical goods that we deliver to you. Please note that our advertising services are not subject to the cooling off period, as the services begin immediately after purchase.
How to cancel within the 7 day cooling off period
Should you wish to cancel your purchase within the cooling off period, please either email us at
, or call us on 01625 666 750. You should return the goods via recorded delivery or registered post as we cannot accept liability for goods lost or damaged during transit. Proof of postage will not be accepted as proof of delivery.
Our Money Back Guarantee If your purchase is covered by our Money Back Guarantee, a full refund is offered if you are not satisfied with the service. All we ask is that you fill in our feedback form that we will email to you to help us continue improving our service.
All other refunds will be given at the discretion of the Company Management
Need Help?
Our office hours are 9am to 5.30pm Mon-Fri and 10am to 4pm Sat & Sun GMT. You can either call us then, or leave a message on 0203 151 0396 or contact us by email
